A GP surgery in West Suffolk has been praised by inspectors after making improvements to the care it offers to patients.
Brandon Medical Practice has been rated as ‘Good’ by the Care Quality Commission (CQC).
The practice – which is a member of Suffolk Primary Care – provides services to just over 5,500 patients and was previously rated as ‘Requires Improvement’.
Partners said they were particularly pleased to have been recognised for their safe, effective and responsive care.
The CQC also looked at the quality of care given to specific population groups including older people, those with poor mental health and young people – all of which were rated ‘Good’.
Inspectors highlighted the extended skills mix at the practice, which now includes GPs, nurses, health practitioners, physiotherapists, an emergency care practitioner and reception and administrative staff.
Other examples of high quality care mentioned in the report include tailored services to meet the needs of the local population and co-ordinated packages of care for end of life patients and those with long term conditions.
Staff were also praised for treating patients with kindness, respect and compassion and for involving patients in decisions about their care.
The practice has also responded to patient feedback and holds surgeries on one Saturday morning each month to help meet demand, the report found.
Dr Emmanuel Obiabo, GP at Brandon Medical Practice, said: “All our staff work very hard for our patients so it’s pleasing to have that work recognised.
“We put our patients first and, despite the challenges facing the NHS, are determined to continue to do our very best to support their good health and wellbeing.”
Suffolk Primary Care (SPC) is a partnership of 11 GP surgeries working together to share best practice and tackle the challenges currently facing the NHS.
Dr Nick Rayner, SPC Executive Chairman, said: “Since we formed last year we have been introducing changes at all our member practices – finding ways to improve services and share best practice so that our patients receive the best possible care.
“It’s great to see that these changes are having a positive effect and we’re delighted that the hard work of everyone involved at Brandon Medical Practice has been recognised by the CQC.”
The CQC carries out regular planned inspections of GP practices across the country, giving an overall report rating of Inadequate, Requires Improvement, Good or Outstanding.
Individual ratings for Brandon Medical Practice were:
- Are services safe? – Good
- Are services effective? – Good
- Are services caring? – Good
- Are services responsive to people’s needs? – Good
- Are services well-led? – Good
The full report can be read here.